You may cancel your order at any time before it has been shipped. Once your cancellation request is confirmed, a full refund will be processed immediately. Please note that if your order has already entered the shipping process, it cannot be canceled. In such cases, you may return the item(s) upon receipt following our standard return policy outlined below.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. A valid proof of purchase (receipt or order confirmation) is required for all returns. Items that do not meet these criteria will not be accepted for return.
To initiate a return, please contact our customer service team using the information provided in the "Contact Us" section below. You will receive instructions on how to proceed with your return, including the return shipping address. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution's processing times.
Refunds will be issued for the purchase price of the returned item(s). Original shipping fees are non-refundable unless the return is due to our error. For returns that qualify for free return shipping, we will deduct the cost of return shipping from your refund amount.
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you've completed these steps and still have not received your refund, please contact us using the information provided in the "Contact Us" section below. We will investigate the matter and work with you to resolve any issues promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Shoesnapl
Address: 2263 Fairway Drive, Ukiah, California
E-Mail: [email protected]
Phone: +1707-468-9889
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major holidays.
